Privacy

Policy

Last update on :

May 12, 2025

Effective Date: 5/12/2025

Last Updated: 5/12/2025

Darcy ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the DarcyIQ platform and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • User Data: Profile information, contact details, authentication credentials, and user preferences

  • Organization Data: Company information, member lists, organizational settings, and team roles

  • Account Information: Username, email address, password, and billing information

1.2 Platform Data

When you use DarcyIQ, we collect:

  • Project Data: AI project configurations, inputs, outputs, and analysis results

  • Document Data: Generated documents, uploaded files, templates, and revision history

  • Meeting Data: Meeting records, transcripts, summaries, and participation details

  • Integration Data: Connection details for third-party services like Salesforce, Auth0, and AWS

1.3 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage Data: Platform interactions, feature usage, and performance metrics

  • Technical Data: IP addresses, browser type, device information, and operating system

  • Log Data: Access logs, error reports, and system performance data

2. How We Use Your Information

2.1 Service Provision

We use your information to:

  • Provide and maintain the DarcyIQ platform

  • Process and generate AI-powered content and analyses

  • Enable integrations with third-party services

  • Manage your account and subscriptions

  • Provide customer support and technical assistance

2.2 Platform Improvement

Your data helps us:

  • Analyze platform usage patterns and performance metrics

  • Improve user interface, features, and functionality

  • Enhance AI model accuracy and relevance

  • Identify and resolve technical issues

  • Optimize platform performance and reliability

2.3 Communication

We may use your information to:

  • Send service-related notifications and updates

  • Respond to your inquiries and support requests

  • Provide platform training and onboarding materials

  • Communicate about new features or important changes

3. Data Sharing and Disclosure

3.1 Service Providers

We share data with trusted third-party service providers who help us deliver DarcyIQ:

  • Infrastructure Providers: Amazon Web Services (AWS) for hosting and computing

  • Database Providers: Supabase for data storage

  • Authentication Providers: Auth0 for identity management

  • Meeting Bot Management: Recall.ai for meeting recording and bot management

  • Integration Partners: Salesforce, video conferencing platforms, and other tools

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Investigate potential violations of our terms

  • Respond to emergency situations

3.4 With Your Consent

We may share information when you provide explicit consent or direct us to do so.

4. Data Security

4.1 Security Measures

We implement robust security measures including:

  • Encryption: All data is encrypted in transit and at rest using industry standards

  • Access Controls: Role-based access with granular permission levels

  • Authentication: Multi-factor authentication support

  • Regular Audits: Ongoing security assessments and monitoring

  • Incident Response: Established procedures for security incidents

4.2 Data Centers

Our platform is hosted on secure cloud infrastructure provided by AWS, which maintains industry-leading security certifications.

5. Data Retention

5.1 Retention Period

We retain your information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

5.2 Data Deletion

Upon request or account termination, we will:

  • Provide you with reasonable opportunity to retrieve your data

  • Delete your personal information within a reasonable timeframe

  • Maintain data only as required by law or for legitimate business purposes

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Update your account information and preferences

6.2 Data Portability

You may request export of your data in a format defined by Darcy, covering up to 12 months of historical data.

6.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Opt-out

You can opt out of certain communications and data processing activities through your account settings.

7. International Data Transfers

7.1 Data Processing

DarcyIQ operates within the United States, and your information is primarily processed and stored within the United States.

7.2 GDPR Compliance

For international users, we comply with applicable data protection requirements including:

  • Standard Contractual Clauses for any necessary international transfers

  • Appropriate safeguards for cross-border data processing

  • Recognition of your rights as a data subject

8. Children's Privacy

DarcyIQ is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

9. AI and Automated Processing

9.1 AI Content Generation

Our platform uses AI to generate content, documents, and analyses. We do not use customer data to train AI models. Customer data is used only to generate responses and content specific to your requests within the DarcyIQ platform.

9.2 Automated Decision-Making

Some platform features use automated processing. You have the right to request human review of automated decisions that significantly affect you.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session

  • Remember your preferences

  • Analyze platform usage

  • Improve user experience

You can control cookie settings through your browser preferences.

11. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for the privacy practices of these external sites.

12. Privacy Incident Notification

12.1 Security Breach Notification

In the event of a data security incident that affects your personal information, we will:

  • Assess the incident within 72 hours of discovery

  • Notify affected users via email within 72 hours of confirmed impact

  • Provide details about the nature of the incident, information involved, and steps being taken

  • Offer guidance on protective measures users should take

  • Report to relevant authorities as required by law

12.2 Notification Methods

We will notify you of privacy incidents through:

  • Primary Contact: Email to your registered email address

  • Platform Notification: In-app alert when you next log in

  • Public Notice: Website posting for significant incidents affecting multiple users

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Advance Notice: Email notification at least 30 days before changes take effect

  • Platform Announcements: Prominent notice within the DarcyIQ platform

  • Effective Date Updates: Clear indication of when changes become effective

  • Summary of Changes: Brief description of what has changed for significant updates

You will be required to acknowledge acceptance of material policy changes before continuing to use the service.

14. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

Darcy

  • Email: privacy@darcyiq.com

  • Phone: (585) 292-5070

  • Address: 4545 East River Road, Suite 100, West Henrietta, NY 14586

15. Governing Law

This Privacy Policy is governed by the laws of the State of New York, consistent with our Terms of Service.


This Privacy Policy supplements our Terms of Service and should be read in conjunction with those terms. By using DarcyIQ, you acknowledge that you have read and understood this Privacy Policy.